Lotus Medicare Limited will merely act as a facilitator, for arranging your surgery and holiday, after mutual agreement between you and our service partners. We shall work towards providing you with the most competitive quote, based upon the nature of the surgery, and the type of holiday you select. The products and services offered by us, shall be delivered by our partners in the medical and hospitality industry, in the host country. You are expected to ask us regarding any clarifications you require, on any aspect of the planned surgery, or the holiday, prior to accepting any deal offered by us. Kindly note that there are well documented risks with every surgical procedure, and there is a likelihood of dissatisfaction and disappointment in certain cases. Although we endeavor to provide modern and state of the art medical facilities, in hospitals that maintain a high standard of hygiene, there are universally accepted potential complications, associated with every surgery. You will be counseled about these risks and complications prior to your surgery, and you will need to give informed written consent, regarding the acceptability of the same. Lotus Medicare Limited will not be liable for any medical disputes, associated with complications or dissatisfaction with the final outcome of surgery. Our liability is limited as a third party mediator, governed by UK law, in bringing you into contact with the local service providers, in the country where the proposed surgery is to take place. Based upon the packages you select, we will provide you with a quote for travel, transfers, pre and post surgical consultations, investigations and tours. All our quotations will be valid for a period of thirty days, following which a fresh quotation can be requested. You will be required to deposit the full amount in the quotation, prior to your departure, with Lotus Medicare Limited. A cancellation fee of ten percent of the total amount quoted, shall apply if you withdraw from the deal more than two weeks prior to the intended date of the procedure. If you withdraw less than two weeks before the intended date of the procedure, a cancellation fee of twenty five percent of the amount in the quotation shall apply. This is necessary to cover the administrative costs of arranging your surgery and stay in the host country. The responsibility for providing reliable, accurate and prompt information, about your medical condition, rests solely on you. Lotus Medicare Limited will not accept any responsibility, with respect to any problems that might arise, out of incorrect or inaccurate information about your medical condition, being furnished by you.

CONFIDENTIALITY CLAUSE : Lotus Medicare Limited will apply a strict confidentiality policy, with respect to any information we collect from our clients. We will use the information collected, to best serve the interests of our clients, who will themselves be responsible for the accuracy of the information provided to us. We are registered with the UK data protection monitoring agencies, and abide by their guidelines.

DISCLAIMER : Lotus Medical Tourism is the trading name of Lotus Medicare Limited, and is a third party facilitator between patients and hospitals. Lotus Medicare Limited does not itself offer any medical or legal advice, or any kind of insurance. Clients are expected to take out adequate medical and travel insurance, before their departure, to cover costs in any unforeseen circumstances. Medical disputes regarding the nature of the procedure, or the quality of care provided, shall be dealt with, in accordance with the local law prevailing in the country, in which the procedure was done.

FORCE MAJEURE : If and to the extent that the Company is hindered or prevented by circumstances not reasonably foreseeable or beyond its reasonable control from performing any of its obligations under this Agreement then it shall be relieved of its liability to the Member for failure to perform such obligations.